Question 1

How long does a windshield replacement take?

Accepted Answer

Typically 1-2 hours, but up to 6 hours with ADAS recalibration.

Question 2

Is Siri Auto Glass open 24/7?

Accepted Answer

While our physical shop has set hours, you can book appointments and file claims online 24/7. For after-hours support, reach out via text, email, or our emergency line.

Question 3

Do you handle insurance claims?

Accepted Answer

Yes, we work with ICBC, BCAA, Optimum, Family Insurance, and others. We handle all details for a hassle-free experience.

Question 4

What types of glass do you use?

Accepted Answer

We use OEM glass, or high-quality aftermarket glass when OEM is unavailable.

Question 5

How does the diagnostic water leak test work?

Accepted Answer

Our technicians use specialized tools to detect and resolve leaks.

Question 6

Do you offer courtesy cars and pick-up/drop-off services?

Accepted Answer

Yes, we provide courtesy cars, as well as pick-up and drop-off services.

Question 7

What is ADAS recalibration?

Accepted Answer

It ensures your vehicle’s safety systems work properly after windshield replacement.

Question 8

Is windshield repair free and does it come with a warranty?

Accepted Answer

Windshield repairs are often free with ICBC or other insurance. However, please note that repairs do not come with a warranty as cracks may expand during the process.

Question 9

What should I do if my windshield cracks during a repair?

Accepted Answer

If your windshield cracks during a repair, don't worry! This can happen and is typically covered by your insurance. We'll take care of everything to ensure you're covered.

Question 10

How long does a chip repair take?

Accepted Answer

About 30 minutes; customers can wait in our shop during the repair.

Question 11

What does it mean for Siri Auto Glass to be an ICBC Tier One shop?

Accepted Answer

Being an ICBC Tier One shop means we are among the top 100 out of 3,500 automotive shops recognized for our trustworthiness and high-quality performance. We consistently meet ICBC’s highest standards for service and reliability, ensuring you receive the best care possible.

Question 12

Is there a warranty on your services?

Accepted Answer

We offer a lifetime warranty on our workmanship for as long as you own the vehicle.

Question 13

When can I drive after a windshield replacement?

Accepted Answer

We recommend waiting at least one hour after your windshield replacement to allow the adhesive to properly cure. Your safety is our priority!

Question 14

Do you provide mobile services?

Accepted Answer

Yes, in select cases, we offer mobile repair and replacement services.

Siri Auto Glass Service Area

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